Privacy Policy
This policy explains what information Postal Studios ("we," "us") collects through postalstudios.co and in our store at 1257 S. Pine Island Rd, Plantation, FL 33324, and how we use it.
What we collect
- Membership request form: your name, email, phone number, whether the mailbox is for business or personal use, the plan you're interested in, and any notes you choose to add.
- Membership application: your name, email, phone number, the plan you choose, the type of photo ID and proof-of-address document you select, and the images or PDFs of those two documents that you upload. Federal USPS rules require us to verify your identity and address before opening a mailbox.
- Payment: payments are processed by Square. We do not see or store your full card number on our website.
- In our store: to open a mailbox, federal USPS rules require a completed Form 1583, which you sign in person with your original photo ID.
- Basic technical data: like most websites, our hosting provider may log things such as your IP address, browser type, and the pages you visit, for security and reliability.
How we protect your ID and documents
Please use the secure upload form on our membership page. Do not email or text photos of your ID or other sensitive documents. Documents you upload travel over an encrypted connection and are kept in private storage that is not publicly accessible. Access is limited to authorized Postal Studios owners and staff, and we use the documents only to complete your USPS Form 1583 application and to meet legal requirements for mailbox services.
How we use your information
- To respond to your request and set up your membership.
- To meet USPS and other legal requirements for private mailbox services.
- To contact you about your account, packages, and our services.
- To keep our website and business secure.
We do not sell your personal information.
Who we share it with
We share information only with companies that help us run the business, and only as needed. These include our form provider (Formspree), our document storage provider (Supabase), our payment processor (Square), our texting provider (Quo), our website host (Cloudflare and GitHub), our email provider (Google Workspace), and Google Maps, which powers the map on our site. We may also share information when the law requires it, including with USPS, or to protect our customers and business.
Text messages
If you choose to receive text messages when you apply, we will text the phone number you gave us about your packages and mailbox account. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or choose email instead. We do not use your phone number for marketing and we do not share it with third parties, other than the messaging provider that delivers the texts (Quo).
Cookies and tracking
We do not use advertising cookies. Third-party content on our site, such as the Google map, may set its own cookies under its own policies.
How long we keep it
We keep your uploaded ID and address documents for as long as your mailbox is active. After your mailbox closes, we keep required records, such as Form 1583, for as long as USPS rules and other laws require, and then securely delete them. We keep other information as long as needed to provide our services.
Your choices
You can ask us to see, correct, or delete the information we hold about you by contacting us below. Some records, such as Form 1583 and the identification we used to verify you, we are required by law to keep while your mailbox is active and afterward for the period the law requires.
Children
Our website is not directed to children under 13, and we do not knowingly collect their information.
Changes
If we change this policy, we will update the date at the top of this page.
Contact us
Postal Studios
1257 S. Pine Island Rd, Plantation, FL 33324
Visit us in store during business hours.